The Australian Privacy Principles (“APPs”) and general information about the operation of the Privacy Act 1988 (“the Act”) can be found at the Office of the Australian
Information Commissioner (OAIC) website at www.oaic.gov.au/privacy/about-privacy
This privacy policy (“Privacy Policy”) provides you with information on the way we, Squidgy Pty Ltd ABN 50 479 303 288 and its subsidiaries and related companies, trading as Eagles The Plumbing Shop, collect, use, disclose and store your personal information.
Protecting the privacy of your personal information is important to us. Only our authorised employees will access your personal information and use it for the purposes outlined below. All such employees are bound by a confidentiality commitment.
Information collection and use
If you apply for credit with us, we will collect personal information in relation to your credit worthiness and may collect such information from a credit reporting body or other credit providers. The type of information we collect and use includes your name, surname, home addresses, e-mail addresses, phone numbers, and if you are acting in a professional context, your company name and your position in the company.
We may collect your personal information both online and offline, including through various channels such as order forms, applications, websites, social media, contact with our customers and events such as promotional activities or trade fairs. Please note that we may combine personal information collected via one method with personal information collected via another method.
We may use your personal information for any of the following purposes:
- To assess and process your application for credit and your credit worthiness
- To carry out and further our ordinary business interests such as invoicing, account management and debt collection
- To further our legitimate business interests
- To contact you by e-mail, text message, phone calls or mail (with your consent if necessary) about services and products we feel may interest you
- (marketing communication, promotions, etc.)
- To improve your experience with us and provide you with goods, services and customer support
- To improve the security of any access to our systems, platforms, secured websites or applications
Note that we use IP addresses to analyse trends, administer our website, track user’s movement, and gather broad demographic information for aggregate use.
However, such IP addresses are not linked to personally identifiable information.
Note that our website contains links to other sites. We are not responsible for the privacy practices of other sites. Please ensure you read the privacy statements of any website that collects your personal information. Our Privacy Policy applies solely to information collected by our website.
Security of personal information collected
We maintain appropriate technical and organizational measures to avoid improper or accidental disclosure, use, access, loss, modification or damage to your personal information. We are committed to safeguarding the storage of your personal information. In the event of a breach of security which results in unauthorised access to your personal information, we will promptly inform you in writing.
Duration of storage
We will only retain your personal information for as long as necessary to fulfil the purpose for which it was collected, within the limits provided by the Act and in compliance with the APPs.
Disclosure/Transfer of your personal information
We may disclose your personal information to credit reporting bodies (CRBs), debt collection agencies, external advisors, lawyers, and consultants. CRBs may store and use personal information to assist others in assessing your credit worthiness.
We will not sell, rent or disclose your personal information to any third parties outside our organisation for a purpose not noted above.
We may need to disclose your personal information to our agents or subcontractors. These may be located in or outside Australia. These entities may use your personal information on our behalf for the purposes noted above. Where this occurs, we will take all reasonable steps to ensure that such agents or sub-contractors are bound by confidentiality and privacy obligations equal to those imposed by the Act and APPs.
We may be compelled to disclose your personal information pursuant to any applicable law or regulation, or to answer any request from a judicial or administrative authority.
Access to your personal information
You are entitled to request access to and the correction or deletion of your personal information or to object to the use of your personal information by sending a request to:
The Managing Director
Eagles The Plumbing Shop
23 Lyn Parade
Prestons
NSW 2170
We will not provide access to personal information relating to existing or anticipated legal proceedings between us, in response to frivolous or vexatious requests or when to do so may threaten the privacy of others or would be contrary to law. Your request must be signed and accompanied by a photocopy of an identity document bearing your signature such as a driver’s licence. You must also state the address to which our response should be sent. We will respond to such requests within a reasonable time.